Why Did Zazzle Reset My Password?

Zazzle values its community of Designers, Associates, Users and Makers above all else – that’s why we’re constantly working to give you a better “Zazzle-sperience,” including ensuring our site is a safe place for all of the love-filled creating and customizing that you do!

In late July, we saw that someone was trying to access accounts using email addresses and password credentials that we believe were compiled from past large data breaches of several major websites.  Please understand that Zazzle’s website was not the source of any of your information that may be available online – we were a “testing ground” to see if credentials that were obtained elsewhere are still valid. 

To ensure that your account remains safe, we immediately reset the Zazzle password of our community members whose credentials had remained unchanged and were at risk.  However, if you still use that same email and password combination on any other websites, we strongly recommend that you immediately update your password for those sites and review the information below.


Protecting My Accounts

Checking Your Credit

There has NOT been any unauthorized access to your credit card number stored with Zazzle, and we have no evidence that this incident has impacted your financial accounts, but you should always remain vigilant in reviewing your accounts and credit reports. You may request a free copy of your U.S. credit report once every 12 months by visiting www.annualcreditreport.com or by calling 1-877-322-8228 toll free.  For more information, you may also visit http://www.ftc.gov/idtheft or call the Federal Trade Commission at 1-877-ID-THEFT.

Placing a Security Freeze on Your Account

You may also have a security freeze placed on your credit file.  A security freeze will block a credit bureau from releasing information from your credit report without your prior written authorization.  Please be aware that it may delay, interfere with, or prevent the timely approval of any requests you make for new loans, mortgages, employment, housing or other services.  The fees for placing a security freeze vary by state, and a consumer reporting agency may charge a fee of up to $10.00 to place a freeze or lift or remove a freeze.  To place a security freeze on your credit report, you may send a written request to each of the major consumer reporting agencies by regular, certified, or overnight mail.  You can also place security freezes online by visiting each consumer reporting agency online.

For Residents of Rhode Island

For information on how to avoid identity theft or to contact the Rhode Island Attorney General please use the following information:  1-401-274-4400, consumers@riag.ri.gov; Rhode Island Office of the Attorney General, 150 South Main Street, Providence, RI 02903, http://www.riag.ri.gov/.  Note that under Rhode Island law, you have the right to obtain a police report filed in regard to this incident.  If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it.