How do I ship an order?


  • Log into your Maker Dashboard:
  • Select the ‘Orders’ tab (upper left).
  • Select the blue highlighted package ID (starting with 25000-) in your assigned orders queue.
  • Select ‘Print Production Sheet & Start Making’.
    • Production sheets contain instructions for your production staff and should travel along with the order on your production floor as the order is being made.
  • Once the order is made and ready to ship, click ‘Print Packing Sheet & Ready to Ship’.
  • Remember to include the packing sheet in the package—packing sheets display order details and serve as an invoice for the customer.
  • Once the order is finished and ready to ship, generate a shipping label by clicking ‘Print Shipping Label(s) & Ship.
  • If you are encountering any technical issues or have questions regarding an order, click ‘Report Problem with Order’ to send us an email.
    • Please provide the package ID along with a detailed description regarding the order in question.
  • To navigate back to the orders menu and check if your product is in queue for shipment, click ‘Return to Dashboard’.

IMPORTANT: Be sure to print production sheets, packing sheets, shipping labels, and send orders into the shipped state only when they are ready for each respective step in the process. The shipping carrier receives a notification once the shipping label is generated, which in turn notifies the customer that their order is being processed. Doing any of these steps prematurely will cause disconnect with turn times and customer expectations.