Zazzle provides a dynamic platform for creative individuals to showcase and sell their unique designs. However, like any online marketplace, we are not immune to the presence of spam and suspicious messages. Chat spam can be disruptive and potentially harmful to your experience as a Creator. In this guide, we will explore how to identify, handle, and prevent chat spam on the Zazzle website, ensuring a secure and productive environment.

Identifying a Zazzle Employee: 

While Zazzle will generally reach out to you via email, we do reach out to Creators via chat from time to time. Genuine Zazzle Employees will be identified with the below badge along with the user label of . We never ask for your password, payment or personal info. Suspect a fake? Report, block and do not reply.

 

Identifying others

We have two other types of labels available in chat: 

1. : This label represents our cherished Zazzle Users. Whether someone is browsing, buying, or just getting inspired, this label indicates they are exploring or shopping on Zazzle.
   
   
2. : This label is for our incredibly talented Creators who have taken the leap to open a store on Zazzle. If you see this label, you're talking to someone who designs and sells their content on our platform.

Identifying Chat Spam:

1. Unsolicited Messages:
   • Be wary of messages from users you haven't interacted with before.
   • Pay attention to unexpected messages promoting external websites, products, or services.
2. Generic Content:
   • Spam messages often contain generic or irrelevant content that does not pertain to your products or inquiries.
3. Poor Grammar and Spelling:
   • Many spam messages exhibit poor grammar and spelling. Genuine customers typically communicate in a more polished manner.

Handling Chat Spam:

1. Do Not Click on Links:
   • Avoid clicking on any links provided in suspicious messages, as they may lead to phishing sites or malware. If you click on a non-zazzle link in the chat feature, then we'll display a pop up that the user is leaving the Zazzle site. Shown below. This is a sure sign to be skeptical unless you know and trust the sender. 

2. Report the User:
   • Zazzle provides a feature to report users engaging in suspicious activities. Report any spam messages promptly to the Zazzle support team.
3. Block the Sender:
   • Protect yourself from further spam by blocking the sender. This prevents them from contacting you again.
4. Avoid Personal Information Sharing:
   • Refrain from sharing personal information, such as your email address or other contact details, with unknown users.

Verifying You’re on Zazzle:

1. Check the URL:
   • Ensure that the website address in your browser’s address bar begins with “https://www.zazzle.com/.”or whichever one of our domains is inappropriate for your location. Be cautious of variations or misspellings in the URL. You can also navigate to your local domain via zazzle.com by toggling the “Language & Region” option. 

2. Look for Secure Connection:
   • Zazzle employs a secure connection to protect user data. Check for a padlock icon in the address bar, indicating a secure and encrypted connection.
3. Zazzle Branding:
   • Authentic Zazzle pages will feature the company’s branding, logo, and consistent design elements. Be skeptical if the site’s appearance deviates significantly from the official Zazzle look.
4. Login Only on Secure Pages:
   • Only enter your login credentials on secure pages. Avoid logging in through pop-ups or external links.
     
     

While Zazzle strives to create a safe and enjoyable marketplace, it’s essential for Creators to be vigilant against chat spam and ensure they are interacting on the legitimate Zazzle platform. By understanding how to identify and handle spam, and confirming the authenticity of the website, you can ensure a secure and positive experience on Zazzle. Remember to use the report feature for any suspicious activity you come across via our Chat Feature, so we can take proactive steps to safeguard you and other users on the site.