How Do I Cancel or Modify an Existing Order?

Changing Product Details on an open Zazzle order

Once an order has been finalized through the checkout process, the products themselves cannot be modified. However, you’re free to cancel your current order to make modifications and resubmit the order, as long as the order is still in ‘pending’ status (and has not yet entered our production stream).

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Changing the Shipping Method on an open Zazzle order

As with Product Details above, once an order has been finalized through the checkout process, the shipping method selected at checkout cannot be altered. However, you’re free to cancel your current order to make modifications and resubmit the order, as long as the order is still in ‘pending’ status (and has not yet entered our production stream).

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Instructions for canceling your order

You can check if your order is in the ‘pending’ status by viewing your order within the order history section of your account. If your order is still in the ‘pending’ status then you can select the option to cancel your order and make any changes you deem necessary. Canceling your order in this manner will automatically add the canceled items back to your shopping cart where you can proceed to the checkout and make the necessary changes to the shipping method.

You can click on the following link to view your order history.

All modifications/cancellations can be easily done by signing into your account on the domain the order was placed.

You may also follow these steps to get to your order history. Once there you are able to cancel the order:

1. Login to your Zazzle account

2. Hover over the profile icon and click 'Order History'

3. Click on the order id you want to cancel

4. Click on 'View Order Status' (on the right side of page)

5. Click on the 'Cancel Order' button (bottom of page)

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If the “Cancel Order” button does not appear, it is because your order has already been queued for production and/or shipment. If this is the case, feel free to contact our customer support team for further help.

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Requesting an address correction

Unlike product detail and shipping method, we do have the limited ability to change a shipping destination up to the point where the order is queued for shipment. If you have made an error with your shipping destination and the order status is still pending, we do recommend that you cancel your order (using the method suggested above) and place a new order with your needed corrections. If the order has entered the "processed" status and the “Cancel Order” button is no longer available, please contact our customer support team with your order number and corrected shipping address and a Zazzle support representative will make every effort to have the address corrected before the item is queued for shipment. 

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