Issues during a recent Zazzle LIVE session

My card was declined, what should I do next?

We suggest trying a different payment method. Forms of payment accepted are:

  • Visa/Mastercard
  • American Express
  • PayPal
  • Apple Pay

Once you have entered a valid payment method, we’ll move forward with the designer matching process for your job request

I got a “We’re all booked” screen when trying to find a match. Now, what should I do?

Oh drats! Sorry if you didn’t get any matches on your first try. It must be a busy time at the moment and all of our designers are currently working on other jobs. The good news is, your credit card has not been charged. Please try your request at another time.

I was disconnected from a collaboration

Sorry to hear about the connectivity issues. The best option right now is to get customer support to assist in issuing you a refund. Visit: https://www.zazzle.com/about/ask, from the “Select Topic” drop-down menu choose: “Zazzle Live”, and then click on “Thanks, but I still need help” link to send a message to our customer service team.

I am having a poor LIVE experience with the designer, what should I do?

We’re sorry that your experience with LIVE did not live up to expectations. More importantly, we would like the opportunity to hear about it to address your concerns and take the appropriate actions. To notify us about any issues you’ve encountered, here are some options:

  1. During a collaboration, click on the overflow menu and tap on “Report Designer”. Or you can click on “End Chat” which will take you to the design confirmation page where there is an option to report the issue on the bottom of the screen:

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  2. Visit: https://www.zazzle.com/about/ask, from the “Select Topic” drop-down menu choose: “Zazzle Live”, and then click on “Thanks, but I still need help” link to send a message to our customer service team.